Missed Call Recovery

Missed Call Recovery – Never Miss an Important Call Again

Business Integrations™ partnered with Computer Hardware, Inc. to ensure no missed call or voicemail was left unanswered. By porting their phone number into RingCentral®, we created an advanced automation that turns every missed call into an actionable task in ClickUp. This system makes it easy for the team to track and complete follow-ups, guaranteeing that 100% of missed calls are returned.

Client: Computer Hardware, Inc.

Category: Customer Service Automation

Date: September 2024

Seamless Call Tracking and Follow-Up

When a missed call is detected, the system captures the call details (caller number, time, and date) and creates a task in ClickUp. This automated task lists all the information needed to follow up with the caller. It ensures every missed call becomes a priority for the team.

Automatic Task Completion

If a team member makes an outbound call to a number associated with an existing missed call task, the system will automatically mark that task as complete. This real-time syncing of outbound calls and tasks ensures that every interaction is tracked and followed through to completion.

Real-Time Monitoring and Daily Updates

The system continuously monitors missed call tasks in ClickUp. At the end of each day, any remaining tasks indicate missed calls that still need to be addressed. This feature ensures that no customer is forgotten or left waiting for a callback.

Improved Customer Service and Efficiency

By automating the follow-up process, Computer Hardware, Inc. can now guarantee that every customer receives the attention they deserve. This system not only improves customer satisfaction but also reduces the manual work required to track and manage missed calls.